Privacy Policy

Effective Date: 24 – Oct – 2024

At Neo-Helios, we value the privacy and security of our customers and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights concerning your data when you visit our website Neo-Helios.in. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

a. Personal Information

  • Name, email address, phone number, and other contact details you provide when making an inquiry, subscribing to our newsletter, or placing an order.

b. Payment Information

  • When you make a purchase on our website, we collect payment information such as credit card details through secure payment gateways. We do not store your financial data on our servers.

c. Usage Data

  • We may collect information on how you access and use the website, such as your IP address, browser type, operating system, and browsing behavior on Neo-Helios.in. This data helps us improve the user experience.

d. Cookies

  • Our website uses cookies to collect information that enhances your browsing experience, remembers your preferences, and tracks user behavior for analytics purposes. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill orders you place on our website.
  • Customer Support: To respond to inquiries, provide support, and communicate with you.
  • Improving Our Services: To analyze website usage, improve our services, and develop new features.
  • Marketing Communications: With your consent, we may send you promotional materials, newsletters, or updates about new products and offers. You can opt out of marketing communications at any time.

3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties except in the following cases:

  • Service Providers: We may share your data with trusted third-party service providers who assist us with website operations, payment processing, and shipping. These parties are obligated to keep your information secure and confidential.
  • Legal Compliance: We may disclose your personal information if required by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new owners.

4. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, please note that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal data we hold about you and ask us to correct or update any inaccurate information.
  • Deletion: You can request that we delete your personal information, subject to any legal obligations we may have to retain it.
  • Opt-Out: You can unsubscribe from our marketing communications at any time by following the opt-out instructions in our emails or contacting us directly.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Neo-Helios
7204455866
NO 65, FLAT NO 8/9 BAVANI NAGAR,KOLATHUR CHENNAI – Tamil Nadu 60009